Playstation 3 Network back online after outage
| March 2, 2010 | Posted by Jessica Moreno under Electronics, Gadgets, PS3, Sony, Tech News |
On March 01, Sony announced that PS3 consoles, except the PS3 Slim, were not able to connect with the Playstation Network because due to a bug in the consules clock. What’s worse is that simply turning on the consoles can cause “errors in some functionality, such as recording obtained trophies, and not restoring some data.” As such, Sony advised staying away from the PS3 until they can fix the problem, hopefully within 24 hours.
As with any hi-tech service outage, it’s appropriate to look at whether the official response was adequate. In this case, Sony’s obviously was not.
I first got wind of the problem at around 3 p.m. PST, reading a Twitter update from Game Informer’s. I learned PS3 Trophy information was gone, and I couldn’t play any games. That was two hours before Sony itself acknowledged the problem and said it was looking into it.
Before I knew it, Sony customers blew the story wide open. Reports of internal clock issues were everywhere, mainly stemming from the popular gaming forum NeoGAF. By midnight, one user had posted a FAQ on who was affected, what to do and what’s at risk by turning on your console.
That’s exactly what Sony should’ve done. Instead, the company waited until Monday morning, when spokesman Patrick Seybold posted a message explaining the errors. That was the last we heard from Sony. Among the perfectly valid questions that were unanswered: How will a fix will be delivered to people who can’t go online? Will people get their trophies back?
Sony still has some explaining to do, and gamers deserve an apology not just for the outage itself, but for being kept in the dark…
Sony has since then officially fixed the bug and now the playstation network back up and running.
38 Responses to Playstation 3 Network back online after outage
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